This Privacy Policy explains how Clean Sweep handles personal data when visitors use the website, make an inquiry, request a quote, or arrange a cleaning visit for move-in or move-out services in Karachi and the surrounding service area.
We use personal data to respond to inquiries, review property condition and scope, prepare custom quotes, confirm appointments and access arrangements, carry out cleaning visits, complete handover records, process payments, maintain business records, improve website performance, and meet legal or accounting obligations. We may also use limited data to prevent misuse, troubleshoot technical issues, and manage service communications.
We may share personal data with payment processors, communication providers, website hosting and technical support services, and other operational vendors that help us manage bookings, site functions, and recordkeeping. Where third parties process data for us, they are expected to use it only for the assigned purpose and to protect it appropriately.
We may disclose personal data when required by law, court order, or lawful request from a competent authority, or when necessary to protect our rights, users, customers, or the security of our systems. Any disclosure is limited to what is reasonably necessary for the stated purpose.
Data handling overview
We may collect identification details, contact information, property and access details, booking preferences, service scope information, payment-related records, communication content, and condition photos where provided. We also process limited technical data such as device and browser information, log data, and basic usage records when users visit the site or submit a form.
We receive data directly from users through phone, email, and contact form submissions, as well as during scheduling, scope review, appointment confirmation, and completion handover. Some data is generated automatically when the website is used, and some may be provided by a customer or property contact acting on behalf of another person.
We may use essential cookies to support site operation and security, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookie categories may vary depending on the pages visited and the features used.
Users can usually manage cookies through their browser settings and, where available, site-level preferences. Disabling some cookies may affect form functions, session handling, or the reliability of certain site features.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, or objection to certain processing. We may need to verify identity before acting on a request and may decline requests that conflict with legal or contractual obligations.
To make a privacy request, provide enough information to identify the relevant record and describe the action requested. We may ask for additional details before responding, especially where the request concerns booking records, property access information, or payment-related entries.
We keep personal data only for as long as needed to manage inquiries, bookings, service records, payment handling, dispute resolution, and legal or accounting obligations. When data is no longer required, we delete it or de-identify it in a reasonable manner, subject to any lawful retention requirement.
If this policy is revised, the updated version will apply from the stated effective date. Where changes are material, we may provide a notice through the website or by another reasonable method linked to the relevant service interaction.
